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1. How do I order at Terfex.com?
Browse our Store:
Firstly, browse our store by clicking on the category links on the left column (BBQ, Knives etc) or type in a product title or keyword in the Search Box to find exactly what you are looking for.
You will then be presented with a list of relavent products.
Choose a product from the list that may interest you, then click on more info to be taken to the information page of that particular product.

Choose a Purchase:
When you have found a product that you'd like to buy, click on Add To Cart.
This stores your chosen product in your Shopping Cart.
If you would like to buy more than one of your chosen product, type the number in the Quantity box of the Shopping Cart, then click on "Update" to update the amount.
If you would like to remove a product from your Shopping Cart, click your cursor on the Remove Checkbox, then click on "Update".
If you would like to browse for more products, click on Continue Shopping.
Any items you currently have in your Shopping Cart will remain there until you decide to buy them. You can see which items you have in your Shopping Cart in the Shopping Cart box (top right).
Otherwise, click on the Checkout button to make your purchase.

Make a Purchase/Checkout:
When you are ready to buy your chosen products, click on the Checkout link at the top of the page or click on the checkout button on the shopping cart page.

Shipping Details:
If you are a new customer to Terfex.com simply add your contact and delivery information and click the Checkout button.
If you are already a Terfex.com Member (have made previous purchases), click the link provided and Log In with your email address and password.

Confirm Your Delivery Information:
Make sure that your delivery address is correct, then click on Continue.

Choose Your Payment Method:
Select how you'd like to pay for your purchase from the payment options, then click on Continue.

Confirm Your Order:
Make sure that all the information is correct, then confirm your order by clicking on the
Confirm Your Order button.

Note: If paying through PayPal do not close the browser window until you come back to a terfex.com confirmation screen!

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2. What information do you collect from me?
When you register as a Terfex.com Member, you submit your name, email address, and delivery address.
This information allows us to fulfill your orders and to contact you if the need arises.
You can change or modify this information at any time by logging into "My Account" with your email address and password that you registered with.

By becoming a Terfex.com Member, you can make purchases, take part in our special features and services and receive special offers and discounts.

Information gathered on this site is NEVER made available to third party vendors and NEVER sold to mailing list distributors.
See our Privacy Notice for more information.

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3. What methods of payment can I use to purchase CDs?
There are two payment methods to choose from:

PayPal: (International credit/debit card payment processor) more info about PayPal.

Credit Card: Our credit card processing is done by a third party (www.2checkout.com) which is trusted by all the major banks in the United States of America and worldwide elsewhere.. Terfex.com NEVER sees your encrypted credit card details.

You select your chosen payment method during the purchase process.

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4. Is shopping here secure?
Yes of course!
As we use secure third party payment processors like PayPal and 2checkout to process credit card and debit card orders, we do not have any access to your credit card information at all.
No credit card information is ever stored in our site database.

You are responsible for keeping your Username and Password safe to prevent unauthorized access to your Customer information.

Our site is also 128-bit encrypted using SSL protection, this makes your credit card details safe and secure.

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5. How do I know when my order has been dispatched?
You can track the status of your order from start to finish.
When you purchase goods from us, you will receive an automated receipt by email. You will then receive further email notifications when your order is being processed and again when your order has been dispatched to you, giving you total piece of mind.
You can also check the status of your order online at any time by clicking on My Account and logging in with your username and password.

Here's what each order status means:

Pending:
This means that your order has not been dealt with yet.
Processing:
This means that your order is currently being dealt with.
Delivered:
This means that your order has been dispatched and is in the mail to you.

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6. Do I get a receipt for my purchase?
Yes. You will receive an automated receipt by email after you have placed your order.

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7. Is there a Delivery and Handling charge? If so, how much?
Yes. the Delivery / Package / Handling charge is automatically calculated during the purchase process. This amount is clearly displayed to you before payment. Our shipping warehouse is in Texas, so shipping via USPS or UPS is calculated from that location.

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8. How long does delivery take?
You may select an option of delivery (via UPS or USPS) yourself, you can get it delivered Express in 1-2 days in Continental America or take the default cheaper option and receive the goods in 4-10 days in Continental America.

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9. What kind of warranty do products carry?
Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials or workmanship, return in unused condition in original carton within 10 days for exchange or credit.

Many products carry an extended warranty. Check the product's information for extended warranty information. Some products come with one year, five year, ten year or lifetime warranties.

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10. Where are you based?
Our shipping warehouse is based in Texas, America, our office is located in Christchurch, New Zealand.

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11. Do you deliver worldwide?
Yes. All goods are delivered using UPS/USPS to anywhere in the world.

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12. Do you do dropshipping?
We can, this depends on a few variables of course, contact us and we will send you more information.

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13. What is your minimum order?
We don't have a minimum order amount.
You may purchase 1 item or 200 items.
You may buy single or in case lot if you are a wholesaler

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14. Are your products New or Reconditioned?
All our products are new.

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15. Is my credit card secure on your server?
Yes. We use www.2checkout.com to process credit cards.
www.2checkout.com processes credit cards for thousands of companies on the Internet and their site is completely secure.
We do not keep any record of your credit card. It is charged as you enter it and no record kept, so your transaction is safe. We also have a 128-bit SSL security certificate installed (look for a lock in your browser to verify this) and it becomes active as soon as you login to your account at Terfex.com and enter your payment details to complete your order.

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16. How can we contact you for more information?
Click Here to be taken to our contact page. We will reply if necessary in 48 hours.

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